During the conflict resolution process, which of the following statements would be appropriate when defining the problem?
A. "You are not communicating well to me."
B. "I feel like we are not communicating well."
C. "You need to make sure we are communicating."
D. "I'm sure that you can communicate better."
Answer (2)
The best option for defining the problem in conflict resolution is option B, which uses an "I statement" to express personal feelings. This approach encourages dialogue and avoids blaming the other person, promoting a more constructive communication flow. Options A, C, and D focus on blaming or instructing the other person, which can hinder resolution efforts. ;
The best option for defining the problem during conflict resolution is option B: "I feel like we are not communicating well," as it uses an "I statement" that facilitates dialogue. Other options tend to blame or criticize the other person, which can escalate tensions. Effective communication is key to resolving conflicts amicably.
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