The total charge flowing through the device is 450 coulombs over 30 seconds with a current of 15.0 A. This corresponds to approximately 2.81 × 10²¹ electrons. Therefore, about 2.81 × 10²¹ electrons flow through the device.
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In the Zappos podcast, Tony Hsieh, the former CEO of Zappos, discusses how centering their business model around excellent customer service significantly contributed to the company's success.
Hsieh provides specific examples of their customer service approach, such as their willingness to stay on calls with customers for extended periods to ensure their needs are fully met. This unwavering commitment to exceptional service fostered customer loyalty and distinguished Zappos in the competitive online retail market.
By prioritizing customer satisfaction, Zappos was able to build a strong brand reputation. This dedication to service played a key role in their acquisition by Amazon for 1.2 billion dollars in 2009.
The acquisition exemplifies how focusing on customer service can enhance a company's value and achieve long-term success.