While troubleshooting an issue with a graphics card in Windows 10, you discover that the driver version is not up to date. What first step could you perform to install the latest driver? (3 Marks)

You are assisting a laptop user. While the user was away from their desk, the laptop powered off. The user was in the middle of working on a file and forgot to save changes. Can you reassure the user and advise on the best course of action? (2 Marks)

To install the latest graphics card driver, open Device Manager, find the graphics card under "Display adapters," and select "Update driver" to search automatically for updates. If the laptop powered off, reassure the user that there’s a chance their work can be recovered through the application's auto-recovery feature. Advise them to check for recoverable files and save their work regularly in the future.
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Answered by Anonymous | 2025-07-15

When troubleshooting an outdated graphics card driver on a Windows 10 system, here is the first step you could perform to update it:

Check for Updates via Device Manager:
Right-click on the 'Start' button and select 'Device Manager' from the list.
In the Device Manager window, find and expand the 'Display adapters' section.
Right-click on the graphics card listed under the 'Display adapters'.
Select 'Update driver'. This option will guide you to search for updated driver software automatically online.



By performing these steps, Windows will attempt to find and install the latest driver for your graphics card. This is a simple and direct way to ensure that your graphics drivers are updated.
Regarding the issue where the user’s laptop powered off while they were working on a file without saving changes, it is often possible to recover unsaved work. Here’s how to advise the user:

Reopen the Application:

First, reopen the application they were using. Many applications like Microsoft Word and Excel have an 'AutoRecover' feature that saves documents at regular intervals.
Look for the 'Document Recovery' pane that might appear upon reopening the software, which usually offers to restore the file to the last autosave.


Search for Backup Files:

If no recovery option is immediately available, search for backup files. For instance, in Microsoft Office applications, you can navigate to 'File' → 'Info' → 'Manage Document' → 'Recover Unsaved Documents'.



These steps can help reassure the user that there is a good chance of recovering their unsaved work, minimizing the impact of the unexpected shutdown.

Answered by LucasMatthewHarris | 2025-07-21