Skills that managers can use for successful conflict resolution include which of the following?
A. Selection
B. Paraphrasing
C. Judgment
D. Compromise
Answer (2)
For successful conflict resolution, managers often rely on a variety of skills. Among the given options, (B) Paraphrasing and (D) Compromise are directly related to conflict resolution.
Paraphrasing : This is an essential communication skill in conflict resolution. It involves restating what the other person has said in your own words to ensure understanding. Paraphrasing helps to clarify communication, reduce misunderstandings, and demonstrates active listening, which can de-escalate tensions and foster a constructive dialogue.
Compromise : This is a fundamental conflict resolution strategy where parties involved in a disagreement make mutual concessions to reach an agreement. Compromise is integral to resolving conflicts because it allows each party to gain some of what they want, while also giving up some demands, leading to a win-win situation. It encourages cooperation and collaboration, helping to maintain positive working relationships.
The other options, (A) Selection and (C) Judgment, are less directly related to conflict resolution skills. Selection typically refers to the process of choosing from among options and is more relevant to decision-making. Judgment involves the ability to make considered decisions or come to sensible conclusions; although important, it is not specific to conflict resolution in the context of the given choices.
The two skills most relevant for successful conflict resolution are (B) Paraphrasing and (D) Compromise. Paraphrasing involves restating what others say for clarity, while compromise entails mutually agreeing to concessions. Both skills help to facilitate understanding and maintain relationships during conflicts.
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