Which of the following descriptions reduces client satisfaction?
A. explain any possible contra-actions
B. summarize the services performed
C. remind clients how great their skin looks
D. assume client sees results the same as you do
Answer (2)
Client satisfaction is essential in service industries like skincare. The option that reduces satisfaction is assuming the client perceives results the same way as the provider. This can create a disconnect and lead to dissatisfaction. ;
Client satisfaction in skincare is affected by how well providers communicate expectations. The action that reduces satisfaction is assuming that clients perceive results the same way as the provider does. Thus, the best answer is option D: assume client sees results the same as you do.
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